Focus on Artificial Intelligence and Automation Driving Innovation of Mobile Robotics in Supply Chain

STAMFORD, CT., November 12, 2024 — Several mobile robotics technologies for supply chains will mature within the next two to five years, creating an accelerating market for increasingly capable mobile robots and drones, according to Gartner, Inc.

Gartner's Hype Cycle for Mobile Robots and Drones is a graphical depiction of a common pattern that arises with each new technology or other innovation through five phases of maturity and adoption. Chief supply chain officers can use this research to find robotic solutions that meet their needs.

Technologies that have passed the Trough of Disillusionment and are progressing on the Slope of Enlightenment include: autonomous mobile robots for transport, collaborative in-aisle picking robots and mobile robotic goods to person systems (see Figure 1). The progression points to the benefits of these technologies becoming more widely understood.

"As organizations look to further improve logistic operations, support automation and augment humans in various jobs, supply chain leaders have turned to mobile robots to support their strategy," said Dwight Klappich, VP Analyst and Gartner Fellow with the Gartner Supply Chain practice. "Mobile robots are continuing to evolve, becoming more powerful and practical, thus paving the way for continued technology innovation."

Expanding Use of Automation and AI-Enabled Systems
On the rise this year are automation and AI solutions, such as autonomous data collection and inspection technologies, which are approaching the Peak of Inflated Expectations and expected to deliver benefits over the next five to 10 years.

Leveraging indoor-flying drones and mobile robots to autonomously capture data, the solutions use technologies like AI-enabled vision or RFID to supplement time-consuming inventory management, inspection and surveillance tasks. The technology can also alleviate safety concerns that arise in warehouses, such as workers counting inventory in hard-to-reach places.

"Automating labor-intensive tasks can provide notable benefits," added Klappich. "With AI capabilities increasingly embedded in mobile robots and drones, the potential to function unaided and adapt to environments will make it possible to support a growing number of use cases."

Humanoid Robots' Demonstrate Potential for Further Automation
This year, humanoid robots have entered the Innovation Trigger on the Hype Cycle and are expected to have a transformational impact on supply chain. However, mainstream adoption may take 10 years or more.

Exploiting the human form factor and powered by AI, this generation of humanoid robots is striving to achieve the adaptability of the human workforce, flexibly supporting the needs of the business by dynamically moving between processes and taking on new activities without special programming.

"For supply chains with high-volume and predictable processes, humanoid robots have the potential to enhance or supplement the supply chain workforce," Klappich noted. "However, while the pace of innovation is encouraging, the industry is years away from general-purpose humanoid robots being used in more complex retail and industrial environments."

Gartner clients can read more in: Hype Cycle for Mobile Robots and Drones, 2024. Nonclients can learn more in: Supply Chain AI.

About the Gartner Supply Chain Practice
The Gartner Supply Chain Practice provides actionable, objective insights for supply chain leaders and their teams, so they can respond to disruption and innovate for the future through leading-edge supply chain management practices. Additional information is available at https://www.gartner.com/en/supply-chain. Follow news and updates from the Gartner Supply Chain Practice on LinkedIn and X using #GartnerSC. Visit the Supply Chain Newsroom for more information and insights.

About Gartner
Gartner, Inc. (NYSE: IT) delivers actionable, objective insight that drives smarter decisions and stronger performance on an organization's mission-critical priorities. To learn more, visit gartner.com.